Terms and conditions

Terms of Service – Thrivéra Montréal

Effective Date: March 19, 2025

This website is operated by Thrivéra Montréal (“we,” “us,” “our”). By visiting our site and/or purchasing from us, you agree to these Terms of Service (“Terms”), including additional terms referenced or linked here. These Terms apply to all users, including browsers, customers, vendors, and content contributors. If you do not agree, do not use the site.

Our store is hosted on Shopify Inc., which provides the e-commerce platform we use to sell our products and services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm you are of legal age in your province/territory, or have given consent for any minors to use this site. You may not use our products for unlawful purposes or violate laws in your jurisdiction (including copyright). Any breach may result in immediate termination.

SECTION 2 – GENERAL TERMS AND CONDITIONS

We reserve the right to refuse service to anyone at any time. Non-payment data may be transmitted unencrypted over networks; payment data is always encrypted in transit. You agree not to reproduce, copy, sell, resell, or exploit any part of the Service without our written permission. Headings are for convenience only.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is not accurate, complete, or current. Materials are for general information only and should not be the sole basis for decisions. Historical information may not be current. We may change site content at any time but have no obligation to update it. You agree it’s your responsibility to monitor changes.

SECTION 4 – CHANGES IN SERVICE AND PRICES

Prices (in Canadian Dollars, CAD) are subject to change without notice. We may modify or discontinue the Service (or any part/content) at any time without liability to you or any third party.

SECTION 5 – PRODUCTS OR SERVICES (IF APPLICABLE)

Some products/services may be available exclusively online and may have limited quantities; returns/exchanges are per our Return Policy. We try to display colours/images accurately but cannot guarantee your screen’s display. We may limit sales to any person/region/jurisdiction and limit quantities. Product descriptions/prices may change without notice. We may discontinue any product at any time. Offers are void where prohibited. We do not warrant that product/service quality will meet expectations or that Service errors will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We may refuse any order and may limit/cancel quantities per person, per household, or per order (including orders using the same account, card, billing and/or shipping address). If we change/cancel an order, we may notify you via the email and/or billing details provided. We may limit/prohibit orders that appear to be placed by dealers/resellers/distributors. You agree to provide current, complete, and accurate purchase/account information and promptly update details (including email, card numbers and expiry dates). See our Return Policy for more information.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools we neither monitor nor control. You acknowledge we provide such tools “as is” and “as available” without warranties or endorsements and without liability. Your use is entirely at your own risk and subject to the third party’s terms. New services/features may be offered in the future and will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, and services available via the Service may include third-party materials. Third-party links may direct you to sites not affiliated with us. We are not responsible for examining or evaluating content/accuracy and assume no liability for third-party materials, websites, products, or services. Review third-party policies before transactions. Complaints or concerns regarding third-party products should be directed to the third party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you submit creative ideas, suggestions, proposals, plans, or other materials (collectively, “Comments”), whether requested or not, you agree we may edit, copy, publish, distribute, translate, and otherwise use them in any medium at any time without restriction. We are not obligated to (1) keep Comments confidential; (2) pay compensation; or (3) respond. We may monitor, edit, or remove content at our sole discretion. You warrant your Comments do not infringe third-party rights and are not unlawful, offensive, or contain malware. You may not use a false email, impersonate another, or mislead us/third parties as to origin. You are solely responsible for your Comments and their accuracy.

SECTION 10 – CUSTOMS AND TAXES (IMPORT)

Orders may ship directly from suppliers outside Canada. Listed prices exclude VAT/GST/HST, customs duties, import taxes, and brokerage/clearance fees.

1. Customer responsibility: You are solely responsible for all import obligations and costs in the destination country (duties, taxes, clearance).
2. Importer of Record: Thrivéra does not act as Importer of Record.
3. Compliance: You must ensure compliance with local import/use laws.
4. Additional fees: Any carrier/postal administrative fees are borne exclusively by you.
5. Documentation: We provide shipment documentation but do not guarantee conformity with all local import rules. Please verify requirements before ordering.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Information on the site or Service may contain typographical errors, inaccuracies, or omissions (e.g., product descriptions, pricing, promotions, shipping costs, transit times, availability). We reserve the right to correct, update, or cancel orders if information is inaccurate at any time without notice (including after an order is placed). We have no obligation to update/clarify information except as required by law. No stated update date should be taken to indicate that all information has been modified.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content: (a) for unlawful purposes; (b) to solicit unlawful acts; (c) to violate international/federal/provincial/territorial/local laws; (d) to infringe intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses/malicious code; (h) to collect or track others’ personal information; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for obscene or immoral purposes; (k) to interfere with/circumvent security features. We may terminate your use for violations.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that use of the Service will be uninterrupted, timely, secure, or error-free, nor that results will be accurate or reliable. From time to time, we may suspend or cancel the Service without notice. You agree your use (or inability to use) the Service is at your sole risk. Except where expressly stated, the Service and all products/services delivered to you are provided “as is” and “as available” without any representation, warranties, or conditions, express or implied (including merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement). To the maximum extent permitted by law, Thrivéra Montréal and its officers, directors, employees, affiliates, agents, contractors, suppliers, service providers, or licensors shall not be liable for any indirect, incidental, punitive, special, or consequential damages (including lost profits, revenue, savings, data, replacement costs), arising from your use of the Service/products or any related claim. In jurisdictions that do not allow such exclusions/limitations, liability is limited to the maximum permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Thrivéra Montréal and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any third-party claim or demand (including reasonable legal fees) due to or arising out of your breach of these Terms or violation of any law or third-party rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms is unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed. Such determination shall not affect the validity/enforceability of remaining provisions.

SECTION 16 – TERMINATION

Obligations and liabilities incurred prior to termination survive termination. These Terms are effective unless terminated by you or us. You may terminate by notifying us or ceasing use of the site. If we believe you have failed to comply with these Terms, we may terminate this agreement at any time without notice; you remain liable for amounts due up to the termination date, and we may deny access to the Service.

SECTION 17 – ENTIRE AGREEMENT

Our failure to exercise or enforce any right/provision shall not constitute a waiver. These Terms and any policies or operating rules posted by us on this site constitute the entire agreement between you and us and supersede all prior or contemporaneous agreements, communications, and proposals (oral or written), including prior versions of the Terms. Ambiguities shall not be construed against the drafting party.

SECTION 18 – APPLICABLE LAW

These Terms and any separate agreements whereby we provide Services are governed by the laws of Ontario, Canada, and the applicable federal laws of Canada.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms at any time on this page. We reserve the right, in our sole discretion, to update, modify, or replace any part of the Terms by posting updates/changes on the website. It is your responsibility to check this page periodically. Continued use after changes constitutes acceptance.

SECTION 20 – CONTACT INFORMATION

Questions about these Terms may be sent to: thrivera.allyson@gmail.com