Return policy
Return Policy – Thrivéra Montréal
At Thrivéra, we aim to provide a safe, transparent shopping experience. We offer a 14-day return window with clear guidelines to protect both you and our brand from misunderstandings and misuse.
1) Eligibility for Returns
- You may return your item within 14 days of delivery.
- Items must be unused, in original condition, and in original packaging (including any boxes, pouches, tags, and inserts).
- Returns outside the 14-day window or without trackable proof of return are not accepted.
2) How to Start a Return
Email thrivera.allyson@gmail.com with your order number and a brief reason for the return.
We’ll reply with step-by-step instructions.
- Unless otherwise agreed, customers cover return shipping.
- Use a trackable shipping method and keep your receipt.
3) Exceptions (Non-Returnable Items)
- Used/worn items or products showing visible signs of wear
- Customized or engraved items
- Returns sent without tracking
4) Refunds
Once your return is received and approved after inspection, we’ll issue a refund to your original payment method.
- Processing typically takes 5–10 business days after approval (your bank/processor may take additional time).
- We reserve the right to decline a refund if we suspect misuse or fraud.
5) Orders Not Delivered
If your order is delayed, we will work with the carrier to resolve it as quickly as possible.
- We cannot process refunds without documented evidence of non-delivery.
- Carrier delays outside our control are not eligible for compensation, unless otherwise required by applicable law.
- If a shipment is confirmed lost by the carrier, we will reship or refund.
6) Questions or Support
We’re here to help.
Contact thrivera.allyson@gmail.com — we typically respond within 24 hours on business days.
